GCU
STUDENT COMPLAINT RESOLUTION
Every student deserves a positive educational experience and, thus, has the right to file a complaint or grievance when their experience may not be what they anticipate.GCU DE desires that student complaints be taken seriously and resolved
promptly and satisfactorily. The procedure presented in the diagram below should be followed to resolve an issue raised by a GCU DE student.
Diagram source with explanations :
https://nc-sara.org/sara-student-complaints-0
Detailed guidelines and forms for the procedure required at each stage can be found at the following links :
● STAGE 1 : To file a complaint with the GCU institution
GCU Grievance Policy and Procedure
https://gcuniv.edu/download/GCUCatalog2025-2026_1.pdf
● STAGE 2 : To file a complaint with the State GA (Note: This applies only if the complaint could not be resolved in Stage 1)
GA-SARA Complaint Rules
https://gnpec.georgia.gov/student-resources/complaints-against-i nstitution/ga-sara-student-complaint-rules
GA-SARA Student Complaint Form
https://gnpec.georgia.gov/student-resources/student-complaints/ga-sara-online-student-complaint-form
DIGITAL LIBRARY
GCU library maintains subscription and other access to several databases, including the American Theological Libraries Association (ATLA) Religions Database, the Theological Research Exchange Network (TREN), the National Library of Korea, the Korean National Assembly Library, and the Honam University (Korea) eBooks database. The GCU Library also has become a member of the Georgia Private Academic Libraries (GPALS) consortium, which is an organization of libraries for mutual benefit, mainly through interlibrary loans and access to the collections of other schools. GCU students should be able to have access to GPALS database and Georgia Library Learning Online (GALILEO) program, which provides access to a large number of databases, from JSTOR and other purely academic collections to professional journals. For more information, please contact the library at library@gcuniv.edu.
GCE DE courses are empowered and operated through CANVAS, a leading Learning Management System trusted by institutions worldwide for its reliability and security.